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whats up with directed tech support is no


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dudek38 
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Joined: March 28, 2004
Location: United States
Posted: November 13, 2006 at 11:37 PM / IP Logged  
im having a couple issues on a automate am7 alarm and remote start. i tried like crazy to find a phone number today. nothing at all. i did hack into the directed tech site though. anyway, i need to talk to a pro. i was impressed with bulldog security's tech line. im missing something when it comes to directed. please someone clue me in.
owner of
Motion Marine & Car Audio
the florida keys
Twelvoltz 
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Joined: March 24, 2005
Location: New Jersey, United States
Posted: November 14, 2006 at 7:38 AM / IP Logged  
It would probably help if you listed the problems you are having with the system. More than likely someone here can give you the answers you need. I have found that this site provides the absolute best support you can get. And you do not have to be a dealer of any brand to get it.
KarTuneMan 
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Joined: December 14, 2004
Location: Isle Of Man
Posted: November 14, 2006 at 8:05 AM / IP Logged  

In my opinion, the DEI tech line is the worst...it sucks. You got to wait on hold for EVER....meanwhile your getting NOTHING done.

Like Twelvoltz says.....ask us here, you'll more than likely get the help you need.

live2wire65 
Member - Posts: 6
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Joined: November 06, 2006
Location: United States
Posted: November 14, 2006 at 4:40 PM / IP Logged  

Hey now I beg to differ with you KarTuneMan...  You are right on one point it does take FOREVER for a real person, but I have to say as having been a consumer I did not appreciate the wait I had to take for something that would have taken me half the time to do! I think that if a person specializes in a perticular product the company who ever it is should give the dealers a privet line to get tech support if not it is not worth selling.

sorry just my opinion

livewire
KarTuneMan 
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Joined: December 14, 2004
Location: Isle Of Man
Posted: November 14, 2006 at 4:53 PM / IP Logged  
live2wire65 wrote:

Hey now I beg to differ with you KarTuneMan...  You are right on one point it does take FOREVER for a real person, but I have to say as having been a consumer I did not appreciate the wait I had to take for something that would have taken me half the time to do! I think that if a person specializes in a perticular product the company who ever it is should give the dealers a privet line to get tech support if not it is not worth selling.

sorry just my opinion

Ummm, I don't really understand what you are saying there my friend. Can you simplify it for me?

kgerry 
Platinum - Posts: 3,455
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Joined: February 07, 2004
Location: Saskatchewan, Canada
Posted: November 14, 2006 at 5:05 PM / IP Logged  

actually Direct tech support IS A PRIVATE LINE... it is not available to gumbies off the street or DIY-ers... these are the people that pollute the system for the authorized installers who actually do need help....

having said that, in the 6-7 years i've been an authorized dealer i think i may have called into tech support TWICE... both times being looked after right away.....   Directed assumes the people they authorize as dealers already know what they are doing.....

Kevin Gerry
Certified Electronics Technician
MECP First Class Installer
Owner/Installer
Classic Car Audio
since 1979
Big Dog 
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Joined: May 02, 2002
Location: Quebec, Canada
Posted: November 15, 2006 at 12:50 PM / IP Logged  

Hey, dudek38, I see that you're the owner of an install shop.

If you are an authorized retailer of DEI products then please talk to your rep and he'll set you up with a 1.800 hotline to Directechs support.

If you aren't an authorized retailor fulfilling a minimum purchase requirement then I'm sorry to say that you can't access that service. It's reserved for pro shops. However, all their owners manuals are available for public download.

DEI doesn't provide support to individuals because their products are not to be sold over the counter with the exception of a few base models for DIY's which can be found at Circuit City, etc.

Prepare your future. It wasn't the lack of stones that killed the stone age.
xtremej 
Gold - Posts: 1,440
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Joined: February 24, 2006
Location: United States
Posted: November 15, 2006 at 1:15 PM / IP Logged  

I sell dei products without the quarterly requirement and my distributor filed paperwork with dei to gain access to the dealer support line. It took a little phone time to make it happen, but it proved to be worth it the couple of times we needed it.

Not to pick a fight but directed could careless who sells or installs there equipment as longs as they maintain quartlerly requirements. They had sold to a local shop in my area for many moons and its amazing the crap these guys turned out. They were a "authorized viper dealer" for a long time, it has turned into capital in my pocket for doing repairs as now there is only 1 dei "dealer" in my area and they aren't anything special. And yes dei was informed on several occasions by customers of the problems they were having, the shop owner just wrote checks to customers when they damaged their cars to try and smooth things over...

Hymer 
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Joined: November 20, 2004
Location: United States
Posted: November 15, 2006 at 1:41 PM / IP Logged  
Not the greatest way to do business... on DEI's part or the shop owners...   as far as the tech support goes, I worked for an autherized shop for a while , and call about twice also.. waited for EVER .. but they did try to work through the probem.. after a bit I just figured it out on my own...   and your right, dei doesn't care who is installing or sell ing any more.. as long as they make their requirments...   Sad isn't it.. Used to be a GREAT company....
Tire Proz Stillwater Mn
High End Restyling and Comlete Repair
Big Dog 
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Joined: May 02, 2002
Location: Quebec, Canada
Posted: November 15, 2006 at 1:49 PM / IP Logged  
Let's not generalize based upon one scenario. You can't blame DEI nor Astrostart nor any other company for havoc caused by uninformed or untrained techs. It no way degrades the product but rather the reputation of the install shop. Some guys aren't meant to install no matter how hard they convince themselves. Whether it's Autostart or DEI,  there's a limit to their tolerance for guys ruining the product's rep by turning customers cars into rolling barbeque machines.
Prepare your future. It wasn't the lack of stones that killed the stone age.
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