whats up with directed tech support is no

In my opinion, the DEI tech line is the worst...it sucks. You got to wait on hold for EVER....meanwhile your getting NOTHING done.

Like Twelvoltz says.....ask us here, you'll more than likely get the help you need.

Hey now I beg to differ with you KarTuneMan...  You are right on one point it does take FOREVER for a real person, but I have to say as having been a consumer I did not appreciate the wait I had to take for something that would have taken me half the time to do! I think that if a person specializes in a perticular product the company who ever it is should give the dealers a privet line to get tech support if not it is not worth selling.

sorry just my opinion

Ummm, I don't really understand what you are saying there my friend. Can you simplify it for me?

actually Direct tech support IS A PRIVATE LINE... it is not available to gumbies off the street or DIY-ers... these are the people that pollute the system for the authorized installers who actually do need help....

having said that, in the 6-7 years i've been an authorized dealer i think i may have called into tech support TWICE... both times being looked after right away.....   Directed assumes the people they authorize as dealers already know what they are doing.....

Hey, dudek38, I see that you're the owner of an install shop.

If you are an authorized retailer of DEI products then please talk to your rep and he'll set you up with a 1.800 hotline to Directechs support.

If you aren't an authorized retailor fulfilling a minimum purchase requirement then I'm sorry to say that you can't access that service. It's reserved for pro shops. However, all their owners manuals are available for public download.

DEI doesn't provide support to individuals because their products are not to be sold over the counter with the exception of a few base models for DIY's which can be found at Circuit City, etc.

I sell dei products without the quarterly requirement and my distributor filed paperwork with dei to gain access to the dealer support line. It took a little phone time to make it happen, but it proved to be worth it the couple of times we needed it.

Not to pick a fight but directed could careless who sells or installs there equipment as longs as they maintain quartlerly requirements. They had sold to a local shop in my area for many moons and its amazing the crap these guys turned out. They were a "authorized viper dealer" for a long time, it has turned into capital in my pocket for doing repairs as now there is only 1 dei "dealer" in my area and they aren't anything special. And yes dei was informed on several occasions by customers of the problems they were having, the shop owner just wrote checks to customers when they damaged their cars to try and smooth things over...