What to do about warranty

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Sad, little man

Copper - Posts: 125

Joined: January 28, 2005

Posted: July 12, 2005 at 8:40 PM / IP Logged

I'd like to buy an alarm by itself an install it in my car (probably compustar). However, I realize that if I install it myself, the warranty is void. This aggrivates me as for one I don't want to hand the car over to an installer and risk having the interior messed up or anything. Second, I work as a dealership mechanic, and I'm fully confident I could do an alarm install myself. The car also already has most of the wiring laid out from a previous alarm. So I'd be paying an installer full price to do a pretty simple job. But if I install the alarm correctly on my own, then any defect in the alarm parts (which I've heard a lot of) falls right into my lap and I have no way to get a replacement part under warranty. So what should I do? These alarm warrantys seem very unfair as they basically assume that the parts themselves are infallible and the only way that the alarm will fail is from improper installation.

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metaverse

Copper - Posts: 210

Joined: June 13, 2002

Location: United States

Posted: July 12, 2005 at 9:11 PM / IP Logged

Do what most folks do. Just buy it off ebay and install the damn thing and don't worry about it, or, buy an alarm from a company that supports end-users like Crimestopper. Ironically, I have fixed dealer installed compustars with replacememnt units like autopage and crimestopper since some end-users have gotten fed up with poor compustar quality and dealer warranty BS like $40 to remove the brain, or come back 3rd wednesday on the 4th week of a full moon when we're not busy, call first.

Lots of companies have silent warranties. For e.g. pioneer will fix their avic's from end users, yet, they will not support an internet purchase. I can tell you I have called autopage and compustar as an end-user and still received service and tech support. Companies are slowly starting to see the light where they are losing business to savvy clients who shop around to companies who cater to them. A simple example is DEI who makes dealer support viper alarm, now makes BOA which is sold to the end user in places like target and walmart. It is your call..

KarTuneMan

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Joined: December 14, 2004

Location: Isle Of Man

Posted: July 13, 2005 at 8:40 AM / IP Logged

Sad little man......what ever you do, DON"T put in a crimestopper. I have a customer at the shop, who had an alarm put in a year and a half ago, she lost one of her transmitters and the other has a broken button. I "tried" to order new transmitters.....they are DISCONTINUED...a year and a half. They have offered to "repair" the one transmitter. WoW, lots of help. This lady shares her car with her daughter, one transmitter just don't cut it.

Suck it up and find a local shop that will "break the rules" and sell you a piece over the counter. If your gonna have a problem with anything, it will likely be with something purchased on e-bay.

us_test

Copper - Posts: 200

Joined: May 21, 2005

Location: United States

Posted: July 13, 2005 at 8:59 AM / IP Logged

All I got to say is stay away from AsainWolf (from experience). The 2009 FM 2 (aka POS Skytek Galaxy 5100) came to me and out of the box the light output was kicking a whopping .3 volts on a DMM. The ouput was shot. I worked aruond it with a relay switching indenpendant 12v source and wired to siren output. Asian Wolf warranty is BS too "Have any shop install it... we will cover it and replace it even if the tech fries the brain"..."Warranty void if not installed by professional shop,,,,we don't care if your friend works for NASA" (it actually says these. Never ever deal with Asain Wolf, they just sell the stuff Skytek and other vendors throw in the trash (and Skytek is not too high on my list to beging with). If you buy e-bay get something nice...Autopage or Audiovox...

I'm seriosuly looking at legal options (cause I'm pissed)...I know lawyers take warranty issues and lemon law cases and you don't pay a dime...we'll see if they'd be willing to take on some BS e-bay seller.

(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).

(1) RF Punch 250A2 - running the components.

(1) Hifonics 6.5" Atlas Components (18db crossovers).

Sad, little man

Copper - Posts: 125

Joined: January 28, 2005

Posted: July 13, 2005 at 3:47 PM / IP Logged

I was planning to buy a compustar from an online vendor I found.

us_test

Copper - Posts: 200

Joined: May 21, 2005

Location: United States

Posted: July 13, 2005 at 3:51 PM / IP Logged

Cool - compustar is good, who is the vendor?

(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).

(1) RF Punch 250A2 - running the components.

(1) Hifonics 6.5" Atlas Components (18db crossovers).

Sad, little man

Copper - Posts: 125

Joined: January 28, 2005

Posted: July 13, 2005 at 4:37 PM / IP Logged

www.theinstallationshop.com Looks ok. *shrug

us_test

Copper - Posts: 200

Joined: May 21, 2005

Location: United States

Posted: July 13, 2005 at 5:55 PM / IP Logged

Looks like a solid vendor:

Number of complaints processed by the BBB in last 36 Months: 0

Number of complaints processed by the BBB in last 12 months: 0

They've joined BBB in 2001 and have 0 complaints in 3 years (it might even be 4 based on their record).

(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).

(1) RF Punch 250A2 - running the components.

(1) Hifonics 6.5" Atlas Components (18db crossovers).

Sad, little man

Copper - Posts: 125

Joined: January 28, 2005

Posted: July 13, 2005 at 7:42 PM / IP Logged

Ah, thanks for that. Good to know!

Velocity Motors

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Joined: March 08, 2002

Location: Manitoba, Canada

Posted: July 13, 2005 at 10:33 PM / IP Logged

If you go with the Compustar make sure you get the 900 FM or the 8000 series unit. Great system, easy to install and range like no other.

Jeff

Velocity Custom Home Theater

Mobile Audio/Video Specialist

Morden, Manitoba CANADA

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