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What to do about warranty


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Powermyster 
Silver - Posts: 962
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Joined: April 06, 2005
Location: Ireland
Posted: July 14, 2005 at 4:39 AM / IP Logged  
 the thing i find about warranty if your doing it yourself and competant you don't need it.
 
here my thinking on it.
 
an alarm installed with warranty for e.g. might cost $500
 
same alarm over the counter might cost half price or less.
 
my thinking is if the install is good and it goes bad just replace it.
 
if its a decent unit to start with you'll save money if it goes bad down the line and you replace it you'll break even.. as long as the install is good its very unlikely that 1 unit will go bad let alone 2.
 
thats one way of reasoning it.
 
also i've been installing some scytek alarms over the last couple of month with no problems as of yet. they seem to me like a decent system. as long as your supplier is good.
us_test 
Copper - Posts: 200
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Joined: May 21, 2005
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Posted: July 14, 2005 at 7:12 AM / IP Logged  
I hear ya Powermyster.  I just got screwed cause I got it from some rip off company like Asian Wolf.  Clearley these are units Skytek rejected in QA and Asian Wolf rebadges them.
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Powermyster 
Silver - Posts: 962
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Posted: July 14, 2005 at 7:56 AM / IP Logged  
Probably do. not too keen on rebadged especially when its not that much cheaper anyway
KarTuneMan 
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Posted: July 14, 2005 at 8:39 AM / IP Logged  

I thought compustar  was NOT supposed to be sold on line.....I hate poeple that do this. Makes it VERY HARD for a small, indepedant, struggling, self employed, flyin solo, playin BY THE RULES business man, make a dollar.

DEI is the same....they "protect" their retailers. Then some sleeze finds a way to sell the stuff on line. They sell it, turn their backs....and off to the bank they go.  Man I tell ya!!!!!

Powermyster 
Silver - Posts: 962
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Location: Ireland
Posted: July 14, 2005 at 9:13 AM / IP Logged  
i know where your coming from but what about the people that wanna do it themselves and lets face it there is alot of them. do they not deserve good security too.
 
you have an advantage over them you can provide warranty that online dealers can't provide. some people prefere that.
 
i would says only about 5 percent of people that want alarms can do it themselves. there is alot of people out there that have to go to a shop. because they can't do it themselves. this is your market. and local car dealers..
 
I don't mean to agrue with you but your business shouldn't suffer much from online retailers.
 
as a matter of fact i've installed alarms for people that have bought online. but i tell them that i can't stand over the system and they accept that..
Powermyster 
Silver - Posts: 962
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Location: Ireland
Posted: July 14, 2005 at 9:15 AM / IP Logged  
what i was saying above about warranty only works out if you do it yourself on your own car.
 
e.g. if i buy compustar cheap online and do it for somebody. i'm gonna charge them. more than likely not too far off what you would charge as a registered dealer but i could offer no warranty and you can.
 
what i was saying only works if your doing your own car you will pay half price or less.
us_test 
Copper - Posts: 200
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Joined: May 21, 2005
Location: United States
Posted: July 14, 2005 at 9:37 AM / IP Logged  

KarTuneMan - the place he was looking at was selling this for $299 so it is not cheap.  As far of "selling and turning their backs"  that is just BS.  The vendor he was looking at has had 0 (let me say it again 0) complaints filed with BBB in the last 36 months (that is 3 years).  They would not have this record if they turned their back on people.  I bet Compustart does not have even 1 regular dealer who has not had 1 complaint with BBB in the last 3 years.  Don't knock down an Internet dealer for being inovative unless you can match his record (and you'll be hard pressed to match this stelar record).

KarTuneMan: I support anyone who has a small business (I would like to have a car shop in the future) but I got to be fair and support honest Internet dealers.

In most states it is illegal to place these kind of limitations.  It is like the the Magnus-Moss warranty laws.  If I have a car and put a K&N filter and blow the engine up you (the car maker) have to prove that is what caused the damage.  The warranty is full of BS to try to discourage DIY installers but I'll be damned if it does not say "This warranty gives you specific legal rights".

Here is a piece of the CompuStar warranty:

"Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights, which vary State to State."

(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).
(1) RF Punch 250A2 - running the components.
(1) Hifonics 6.5" Atlas Components (18db crossovers).
Sad, little man 
Copper - Posts: 125
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Joined: January 28, 2005
Posted: July 14, 2005 at 4:02 PM / IP Logged  
KarTuneMan, I couldn't disagree more with your argument. Essentially what alarm companies like DEI do is the same idea as if the dealership I work at would be the only place to buy oil and an oil filter for your vehicle. Everyone would have to bring their cars to us because no one could do oil changes at home on their own. Sure, we'd get tons of work, but it's not fair at all to the customer. Not selling your merchandise directly to customers that have the knowledge and skills to do their own installation isn't protecting your retailers. Guess what, you have a service (installing alarms) that I don't want or need. That's simply too bad for you. But on the upside there are ten more people behind me that can't install their own alarm that need you to. There's a fine line between protecting your retailers and creating a monopoly. If you're an honest business man that can't make a dollar then perhaps you've just made a mistake with your business. But it's not because people are selling alarm units out from under you. By that logic it's amazing a garage makes any money at all. Hey, auto parts stores sell every part you can have installed at a garage right to the customer!
Anyway, on the topic of alarms, I was planning on going with the 2WSS-A because I've heard it gets good range.
Sad, little man 
Copper - Posts: 125
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Joined: January 28, 2005
Posted: July 14, 2005 at 7:29 PM / IP Logged  
Would you guys go with the 2WSS-A or the 2W900FM? I've been hearing a lot of 2WSS-A problems on here, but range on the remote is a big deal for me.
auex 
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Posted: July 14, 2005 at 8:25 PM / IP Logged  
2 things, first DEI has 3 lines they sell to "wholesalers" and the public, Hornet, Boa, and Valet. Second, it is their company and choose to operate however they want. It is protecting their dealers by only allowing them to sell their product. Unless you are in the industry you don't really understand how much the internet has devastated certain areas of 12V merchandise. DEI is combatting unauthorized sales of their equipment by not offering a warranty on equipment not SOLD and INSTALLED by their dealers. Thus promoting sales through their authorized dealers as opposed to the moron on the internet getting a batch of alarms and undercutting authorized dealers.
Think of it this way, a guy buys an engine out of a junkyard, screws up installing it, then takes it to the dealership and demands it to be fixed under warranty. Same concept.
With all that being out of the way, alarm warranties for product don't really get brought up that often. Most issues are install or connection related as opposed to product related. If you are competent to install then don't worry about it. With that being said I know a ton of mechanics that don't know jack shhh about electrical, so be damn sure you know what you are doing on that end of the spectrum.
Agree with the first part of the post or not it is up to you. It also is the way it is.
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