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What to do about warranty


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us_test 
Copper - Posts: 200
Copper spacespace
Joined: May 21, 2005
Location: United States
Posted: July 17, 2005 at 2:06 PM / IP Logged  
rs-855 is a nice unit...I kick myslelf for not buying it....good luck
(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).
(1) RF Punch 250A2 - running the components.
(1) Hifonics 6.5" Atlas Components (18db crossovers).
swamprat323 
Gold - Posts: 1,335
Gold spacespace
Joined: September 22, 2002
Location: Florida, United States
Posted: July 17, 2005 at 3:02 PM / IP Logged  
do compnays allowe tere products to be service that are not in warranty. lets just use DEI for an example.
say bought any besides a dealer and it was not workign for waht ever reason it may be. also not saying it was due to bad installer, just is was broke.
could you send it back to DEI or who ever and have it paid to be fixed.
just a thoght.
us_test 
Copper - Posts: 200
Copper spacespace
Joined: May 21, 2005
Location: United States
Posted: July 17, 2005 at 3:35 PM / IP Logged  
Just out of curiosity would the "dealer inspection for removal" cost more than the alarm itself?
(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).
(1) RF Punch 250A2 - running the components.
(1) Hifonics 6.5" Atlas Components (18db crossovers).
us_test 
Copper - Posts: 200
Copper spacespace
Joined: May 21, 2005
Location: United States
Posted: July 17, 2005 at 3:45 PM / IP Logged  
Not bad.  DEI makes a solid product and the life time warranty is a nice bonus.
(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).
(1) RF Punch 250A2 - running the components.
(1) Hifonics 6.5" Atlas Components (18db crossovers).
OhioMike1101 
Silver - Posts: 343
Silver spacespace
Joined: August 22, 2004
Location: United States
Posted: July 17, 2005 at 11:14 PM / IP Logged  
transshipping is the evil of the future. It will be the downfall of aftermarket electronics.
All the knowledgeable, trained, and hard working shops and installers will begin to cease to exist because they can't keep the doors open by matching transhipped online prices.
__________________________________________________
I think that one of the things people who buy from unauthorized transhippers don't see is that some of the major unauthorized internet sellers have the ability to purchase a hundred thousand dollars and sometimes even much more at a time and they are willing to sell that in high volume for only a couple of dollars profit per item in order to make money fast. If you only make $2.00 per item but you sell 20,000 of them in a month then that was still a pretty good investment to them.
They don't realize or care that they are destroying countless businesses who operate on much smaller scales. Most dealers can't buy a product and ship it for the prices often found on the internet. I don't mean that as a euphamism - I mean it literally.
Trans-shipping has always been a problem, but it never had the impact on retail sales that unauthorized selling on the internet (by the same people or same type people as the trans-shippers were) that the internet has had.
It's great for customers to be able to get a good deal on product. But not to the detriment of the company who builds the product, and their business partners who stock, sell, install, and promote those products - only for someone else to ride their coat-tails and make a quick profit. Manufacturers still rely on brick and mortar shops throughout the US and the rest of the world for the vast majority of their total sales. The internet pricing drives the cost of the product down to a point that it is not logical for a dealer to stock or carry it in many instances - and the net result is that the manufacturers total sales begin to Drop - making said company less profitable and with time can jeopardize their ability to continue operating.
There are a lot of factors that play into it, but there is no question about it that people selling for insanely low profit margins are hurting our industry. People wonder why the shows aren't as big as they used to be, not as many people compete, manufacturers don't give out product and free stuff like they used to, and the list goes on and on. All of it has been on a downward trend which believe it or not has corresponded with profit margins over the years. If you as a consumer want a thriving industry with all of the shows, manufacturer support, and all the other fun stuff that we used to have in this business - then you need to think about who you are doing business with and why.
To an extent I'll agree and say that yes, dealers have to plan their business model around these market conditions in order to stay in business and stay profitable. But a lot of us in this business are here to make a little money and enjoy what we do. But there is no fun having your balls cut off by someone willing to sell an amplifier for $427.00 online that costs the dealer $415.00 to purchase then having the "internet savvy" customer rub your face in what other people are doing.
Just my 2 cents - take them for what they are worth.
Originally posted by:
Chris Dilbeck
Premier Marketing
shortdogchap 
Member - Posts: 28
Member spacespace
Joined: April 08, 2005
Location: United States
Posted: July 18, 2005 at 4:16 PM / IP Logged  
you know i saw this topic and thought i could get educated on warranty issues for alarms......but after reading 4 pages of posts...all i read was some drama....and now my freakin lunch is over...thanks guys....lol
steve
Watersurgeon 
Member - Posts: 26
Member spacespace
Joined: August 05, 2004
Location: California, United States
Posted: July 18, 2005 at 6:54 PM / IP Logged  
In California, regardless of what a manufacture things the consumer is protected.
1792.3. No implied warranty of merchantability and, where applicable, no implied warranty of fitness shall be waived, except in the case of a sale of consumer goods on an "as is" or "with all faults" basis where the provisions of this chapter affecting "as is"
or "with all faults" sales are strictly complied with.
Just because a manufacture states a warranty claim does not mean its actually legal in all states. One would think that DEI, based in California would write there warranties according to California requirements.
Heres an of topic example that I experienced a few years back regarding warranties in California. (as a manufacture myself I have some insight) I bought a Charbroil bbq at Costco. It cost $500.00+ back in 97'. The burner assembly had a five year warranty. The burner went out at 4yr 8months. Called Charbroil. My intention was to have them send me a new burner assembly. BBQ was discontinued and they had no more parts for it. Then they said well give you a coupon good for 50% any BBQ purchase. I said, not in California you won't. Your going to buy back this thing because your violating a varity of consumer protection laws. One, not keeping parts for 4-7 years on warranty items, after discontinueing the line. I threw the BBQ in pieces in my truck and wheeled it back into Costco. (you should have seen the faces of all the other people in the return line when I wheeled that thing in) No one knew what to do until the Store manager came to the counter. He wanted to prorate the return. I said no your not, because I had the warranty info right infront of me. He says, well we don't want to take advantage of our vendors, especially after four plus years of use. My reply, screw the vendor. If you don't give me a full refund, all take Costco, and Charbroil to court and file a formal complaint with the Calif. Dept of Consumer affairs.   It was amazing how fast 500+ dollars ended up in my hand, because he knew that i was right.
OhioMike1101 
Silver - Posts: 343
Silver spacespace
Joined: August 22, 2004
Location: United States
Posted: July 18, 2005 at 8:30 PM / IP Logged  
(c) Prohibition on conditions for written or implied warranty; waiver by Commission
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if—
(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
(2) the Commission finds that such a waiver is in the public interest.
Velocity Motors 
Moderator - Posts: 12,488
Moderator spaceThis member has made a donation to the12volt.com. Click here for more info.spaceThis member has been recognized as an authority in Electrical Theory. Click here for more info.spaceThis member has been recognized as an authority in Fabrication. Click here for more info.spaceThis member has been recognized as an authority in Mobile Audio and Video. Click here for more info.spaceThis member has been recognized as an authority in Mobile Security and Convenience. Click here for more info.spacespace
Joined: March 08, 2002
Location: Manitoba, Canada
Posted: July 18, 2005 at 11:31 PM / IP Logged  

OhioMike1101 wrote:
(c) Prohibition on conditions for written or implied warranty; waiver by Commission
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if—
(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
(2) the Commission finds that such a waiver is in the public interest.

In English please What to do about warranty - Page 4 -- posted image.

Jeff
Velocity Custom Home Theater
Mobile Audio/Video Specialist
Morden, Manitoba CANADA
us_test 
Copper - Posts: 200
Copper spacespace
Joined: May 21, 2005
Location: United States
Posted: July 19, 2005 at 8:24 AM / IP Logged  

It means that the company can apply for a waiver to say that the product will only function right if installed by a dealer.  They have to get a waiver since "tie-in" agreements are illegal (and this would be a blatant case of it).

I'd like to be fair and will list this point even though it does not support my main view on the issue.

From Magnuson-moss Warranty Act:

"Although tie-in sales provisions generally are not allowed, you can include such a provision in your warranty if you can demonstrate to the satisfaction of the FTC that your product will not work properly without a specified item or service. If you believe that this is the case, you should contact the warranty staff of the FTC's Bureau of Consumer Protection for information on how to apply for a waiver of the tie-in sales prohibition."

I think that this should work in reverse order to.  The consumer can demonstrate that he can install an alarm and his warranty should be valid.  I don't think the alarm copanies can prove effectiveley that the dealer has more resources than the consumer.  Let's list them:

Dimm, solder, wire, relay, etc (dealer and consumer can get these).

Technical wiring diagram (dealer has it consumer can purchase this online for $3.99 or look it up on 12volt.com)

Expert knowledge (dealer has it....consumer has access to hundreds of car security pros on the 12volt.com).

(1) Kenwood Excelon Head Unit KDC-X589 (24 bit Burr Brown DAC, 3 X 4 volt RCA).
(1) RF Punch 250A2 - running the components.
(1) Hifonics 6.5" Atlas Components (18db crossovers).
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